Warranty and returns

Last updated: November 2026

1. Manufacturer's warranty

Every product carries the standard manufacturer's warranty, from 1 to 25 years depending on the brand and product, on the terms, duration and exclusions published by the manufacturer. The warranty terms for each brand come with every sales quotation and sales order. Products are supplied by Nastech FZCO, trading as Nastech Solar.

2. Inspection and transport damage

We inspect incoming products so that you receive a new product in its optimal condition. Packaging and shipping defects are covered with a free replacement.

For local deliveries, check that the cargo is received in good condition against the delivery note, and tell us about any discrepancy on the day of delivery.

3. How to make a claim

If you bought from an installer or dealer, contact them: they open the claim with us. If you bought directly from us, open a claim on our warranty claim page. Have ready the serial number of each product, a photo of its serial label, photos or a short video of the fault, the error code and, if you have it, the invoice or order number.

• We check the serial number and the warranty, and may ask for logs or other data the manufacturer requires.
• We submit the claim to the manufacturer and coordinate the return.
• The manufacturer decides on repair, replacement or credit.

4. Returns

Sold orders cannot be returned unless the return request falls under the warranty terms. For warranty, the point of return is our warehouse in Jebel Ali Free Zone (JAFZA), Dubai.

5. Cancellations

Online orders cannot be cancelled once processed. Special project orders, advance orders for wholesale customers and orders placed to customer requirements cannot be cancelled once confirmed; the cancellation fee is 100% of the order total. Once an advance payment is received and a written order confirmation has been issued, no cancellation request is accepted, and the advance payment is non-refundable if the customer cancels. Full conditions: Terms and Conditions.

6. Your legal rights

These conditions do not limit any rights you have under mandatory law.

7. Contact

Email sales@nastechsolar.com or message us on WhatsApp.